What BigCommerce Insiders Know About eCommerce Sales

Tags: BigCommerce eCommerce
By Alexei Alankin
A Woman Making An eCommerce Website Purchase With Credit Card Using A Laptop

Doing eCommerce online is different from the sales dynamics seen in brick-and-mortar locations. Stores provide an overwhelming sensory experience to customers as soon as they walk inside, with a variety of colors, scents, and product options.

Some stores have a complex layout, while others are minimalistic. In either case, you need to determine how you will convert the sale. Oh, and that conversion point is usually a long line at the counter - something that is not going to work for customers that are used to the convenience of shopping online.

Soon shopping lines will be a thing of the past as digital wallets level the playing field. ECommerce stores are already seeing increased usage of digital wallets like Amazon Pay, Apple Pay, and PayPal Express. The speed and level of implementation make it easy to envision a future where digital wallets replace cash in physical retail locations, as well. 

Let’s dive in and investigate what is happening with digital wallets on e-commerce sites today –– and why the shift is happening so quickly. Here’s the truth: your fellow e-commerce entrepreneurs are growing their sales into double-digits by adding digital wallets such as Amazon Pay, and improving their customer experience through exceptional, functional design. This integration of modern design and quick payment methods is leading to skyrocketing growth. Here is an additional resource on the best ways to increase eCommerce sales

When it comes to design, your e-commerce platform matters

The most effective online shops make it easy for customers to find what they are looking for. Through 10 years of research in design, user-testing, heat map analysis, surveys, and split-test experiments, we’ve developed the best demand generation strategies for increased online conversion. We want to ensure the platforms focus on the consumer and provide solutions for finding items quickly and conveniently.

The best advice is to design with simplicity, elegance, and user experience in mind. That is why we’ve become a BigCommerce development agency and use their new Stencil Framework.

BigCommerce’s platform provides incredible out-of-the-box solutions for business growth including:

  • faceted search

  • customer groups

  • discounts and coupon rules

  • abandoned cart emails

  • merchandising analytics

These functions are built into every available theme. Then, a BigCommerce development agency can amplify their themes using the Stencil framework to create an unparalleled design in terms of aesthetic and user experience. Here are a couple of examples of our most recent work.

Signitas' Relaunch and Redesign

More custom jewelry companies are migrating to BigCommerce thanks to the platform’s unlimited option set capabilities on the product page. This feature alone is unparalleled in the SaaS e-commerce world –– especially since it is costly on a custom-built or in-house system like Magento. Signitas partnered with Eventige and BigCommerce to create a new marketing direction, and they wanted to take advantage of all the customization that the platform offers.

Within 60 days from the initial touchpoint, we executed a complete overhaul of the online presence and brand identity of Signitas. This included customized web development, new product landing and selling pages, as well as a complete BigCommerce SEO and SEM program.

After the site upgrade, we developed, optimized, and launched a media-buying strategy to ensure that Signitas could successfully reach new customers and garner attention for the brand.

Ecommerce Sales Signitas Web Page

(click image above to view project)

Nutriblade Relaunch and Redesign

Nutriblade partnered with us to take their CPG brand to the next level and BigCommerce was their platform of choice.

A first-of-it's-kind beverage company, Nurtriblade now has a new corporate identity, as well as upgraded packaging and digital marketing systems. Celebrity endorsements, press PR, and new digital media opened additional avenues for engaging consumers that embrace a healthy lifestyle.

We were able to utilize BigCommerce’s platform to design brand ambassador sampling platforms, out-of-home and digital media buys, and influencer marketing campaigns to propel the message to the masses.

Ecommerce Sales Nutriblade Web Page

(click image above to view project)

BigCommerce’s Stencil Offers Streamlined Customization

Not only have we seen a huge influx of migrations to BigCommerce from platforms such as Magento, Shopify, and OSCart, but our engineering team is continuously giving incredible feedback on Stencil’s use of industry-standard CSS and HTML.

Other platforms require designers and developers to learn a new language before they can start the coding process for a website. However, BigCommerce developers can get to work immediately because they are already comfortable and proficient at implementing the industry-standard language. Click here to learn more about BigCommerce stencil

BigCommerce designers and developers across the web appreciate their simplicity. In fact, take a look at the most recent comments on review websites.

BigCommerce is one of the top eCommerce solutions in terms of ease of use. Customers often praise the user interface on comment boards, and when I tested out the platform for myself, I found that I agree.

Liz Hull, BigCommerce Review

Realizing the importance of aesthetics, UX, and conversion

The choice of platform will determine the functional capabilities of your website, which is a key element in moving your customers from your landing page to checkout and payment.

Functional design is just as important as aesthetic design because it affects how long visitors stay on your website and the overall customer journey.

So, what are some of the tricks of the trade? Let’s dive in.

Stay On Top With The Latest Tech

One of our favorite functional elements on the newly deployed BigCommerce Stencil Framework is the incredibly powerful digital wallet integration, namely Amazon Pay with One-Page Checkout.

Ecommerce Sales One-Page Checkout Image

The one-page checkout process removes purchasing obstacles decreasing the number of actions a customer needs to take in order to engage and convert. It's friction-free purchasing and we all know that in the e-commerce game, every millisecond counts.

Payment Processing Choice

Amazon Pay and payments, in general, are a particular area of difference between some of the largest and best SaaS providers out there.

Some providers offer a one-click payment solution similar to Amazon Pay and Apple Pay. The solution also serves as a point-of-sale system much like Square, allowing you to sell both on and offline. Depending on the size of the merchant, some providers are better than the alternatives.

After all, different audience segments prefer different payment methods. It all comes down simply to which brands the consumer trusts the most during checkout. Just take a look at these numbers for proof:

  • Millennials prefer PayPal: PayPal’s own research shows that 32% of millennials use PayPal and 25% of them prefer to use it for paying and receiving money. Among that group, 42% prefer using PayPal on their smartphone.

  • Seniors prefer AMEX: Amex ownership is highest in this group, with 28% of seniors owning an Amex card; meanwhile, only 15% of Generation Y shoppers own one.

  • Amazon Pay is on the rise: 10% to 12% of all shoppers use Amazon Pay, but this number is quickly rising.

Because of this, larger merchants often choose BigCommerce where no additional fees for using the payment processor of choice are applied, allowing you to include any payment method that your customers might prefer. This business strategy favors mid-market and larger online businesses which need payment flexibility and a “come as you are” mentality that allows brands to build their own strategies without unexpected taxes or fees.

The Future is Bright

BigCommerce offers digital wallets on the Stencil Platform and we are taking advantage of this incredible integration for a variety of verticals such as tobacco, automotive, open-market CPG, jewelry, and technology. We even have medical practitioners joining the ranks and creating passive income streams to their core medical practices.

Every day we are seeing more brands migrating to BigCommerce from Shopify Plus and Magento. They are looking for easier and more powerful solutions with flexibility, exceptional hosting, speed, and unparalleled security and redundancy protocols. They boast a 99.99% up-time and scalability.

The future is exceedingly bright for e-commerce. If you need BigCommerce development to scale your multi-channel brand, our agency has the teams to do it. We’re helping brands grow faster than ever before. Our partnership with BigCommerce plays a pivotal role in our clients’ success and we couldn’t be prouder.

The Two Customer Retention Experts Are Shown Over The Purple Color And The Text That Says 'Customer Retention Agencies.

The Role & Functions of Customer Retention Agencies

Digital Marketing eCommerce
The Woman Who Works As An SMS Marketing Expert Is Shown In A Red Circle, Overlaid On The Text That Says 'Unlocking Customer Loyalty'.

Bringing Customers Back to Buy With Yotpo SMS & Loyalty

Business Software eCommerce Email & SMS
The Text That Says 'Best Practices for eCommerce Websites' Is Displayed Over The Woman Who Works as an eCommerce SEO Expert and Is Sitting in the Office.

A Best Practices Guide For eCommerce Sites in Google Search

eCommerce Search & PPC
A Customer Holding His Phone With The Amazon Pay App On It

5 Ways Amazon Pay Reduces Costs and Increases Sales

eCommerce Trending Topics
The Sample Of The Retention Strategy Is Displayed Over A Green Color, Along With The Text That Reads 'Yotpo Retention Strategies'.

Prepare for BFCM Success With Yotpo Retention Strategies

Business Software eCommerce
BigCommerce B2B Edition eCommerce Platform Graphic With Catalog and Website Traffic Graphic

BigCommerce B2B Edition: Feature Breakdown

BigCommerce Business Software eCommerce
Let's Talk